Frequently Asked Questions

Our First Visit:
Our first cleaning visit is more like spring cleaning or perhaps “catch-up” cleaning. (Not all first time cleaning need a deep cleaning /catch up cleaning) Before we can begin regularly scheduled cleaning of a home, there are a variety of first-time tasks that require extra effort. After the first-time clean we bring your home up to maintenance level for regular, repeat maintenance visits! A routine house cleaning is a thorough list of cleaning services and starts after the deep house cleaning is done. We require an initial cleaning in order to establish recurring service. Recurring service frequency can be weekly, bi-weekly, or every four weeks.  Your home will be cleaned and shined to perfection.

Are you insured and bonded?

We treat your home with the greatest care; however, should damage or breakage occur, we will have the item repaired or replaced if it cannot be repaired. Insurance claims will be filed when appropriate. E & I House Cleaning is bonded and insured.

 

Can I Trust E & I House Cleaning Service?
No need to worry. With E & I House Cleaning, you are protected. Our employees are background-checked, bonded and insured.  We pay all federal, state, social security, payroll taxes.  E & I House Cleaning NEVER uses independent subcontractors
 

Do I need to be home when you clean? 

You can be home if you like, but most customers prefer to give us a key that is secured in our office or you can leave the key in a safe place. However, this is not a very secure system and we do not encourage it. If we are unable to enter your home, you will incur a lockout fee of $45. Alarm systems need to be off.

 

How do you protect my keys? 

Your key is placed in a security box and the manager is the only person that has access. In addition, all keys are identified with only a number. On the day of your cleaning your key is issued and at the end of the day is returned to the security box

 

What are your house cleaning rates?

Our goal is not just to clean your house or apartment and move on. Just as every home is unique, so is every maid service cost estimate. Your estimate will be based on your personal cleaning needs including square footage, number of occupants, cleaning frequency and the cleaning tasks you want performed. For an estimate you can call 669-342-6084

 

Who is going to clean my home?

Our E & I House Cleaning maid service team will be servicing your housecleaning needs. Our teams consist of two team members for your convenience and preference. In addition, our Quality Control Supervisor is to ensure your cleaning standards and special requests have been met.

 

Will the same team member always clean my home?

Our goal is to have the same team clean your home every time. However, circumstances like sickness, weather, holidays and accidents might cause a different team member to clean your home.

 

At what time will the team member be at my home?

Our cleaning schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m. While in most cases it is impossible to give a specific time to be at your home, we will make every effort to meet your needs.

 

How long does it take to clean my home?

Time will vary depending on the condition and size of your home.

 

Why Does The First Time Cleaning Cost More?

It usually takes us longer to clean the house the first time because there are areas of the home that we will be cleaning that haven't been cleaned in quite a while. We only charge extra if extra time will be required

 

What do I have to do before the cleaning?

In order to provide you with a high quality service, we ask you to take a few minutes the night before to pick up personal clothing, toys and other household items. The fewer items the maid has to pick-up, the more we can concentrate in actual cleaning.

 

Do I need to provide supplies or equipment? 

We will always arrive at your home with cleaning products and equipment. All of our products are environmentally preferable and are safe for small children and pets. However, if you like to provide your own supplies we recommend that you leave cleaning supplies on the kitchen counter.  Should you need special attention given to any area in your home we welcome you to provide products or specifications as to the treatment of those areas. (*$10 extra for all green products)

 

What would your cleaning member not clean? 

Our maids will not clean human or pet feces, vomit, urine or blood due to sanitary reasons. 

 

How do I leave special instructions for my cleaning team?

Please contact us or e-mail us your special instructions. 

 

What do I have to do if my home has been recently remodel or under repair? 

Please contact us to request a Deep Cleaning or a Custom Cleaning program so your home can be adequately cleaned

 

What do I have to do with my pets the day of the cleaning?

We love animals, but sometimes they don't love us. If you think your pet may become overly anxious while we are there, please make temporary arrangements (such as the garage, a kennel, or a closed off room) while we are in your home. 

 

What should I do to prepare for a Move In/Move Out cleaning?

We understand moving can be a hassle and overwhelming. Please make sure your water and electricity are turned on the day of the cleaning. In addition, the home needs to be completely vacant. Anything left behind will be considered trash and remove from the property (excluding large items and furniture).

 

What happens if my utilities are off the day of the cleaning?

If your utilities are off, you will be charged a $50 inconvenience fee. In addition, you might be asked to re-schedule for a different day. 

 

What happens if my cleaning falls on a holiday?

If your scheduled cleaning falls on the observance of a major holiday, we will contact you to reschedule your service.

 

What happens if I need to change the scheduled cleaning? 

Just give us a call 48 hours before your cleaning day. If you fail to do this, you will incur a $45 Rescheduling fee. 

 

Do I need to sign a contract? 

No, you do not need to sign a contract. However, we do encourage you to request weekly, biweekly or every four weeks service to get lower prices. You can stop anytime, simply e-mail or call us. 

 

How would I pay for your services? 

You can pay with cash or check for recurrent clients. Payment is due the day of the cleaning once all work is completed. First time or one time client is cash only!


**Please see our policies as well!

 

We Are Not a Domestic Agency or House Cleaning Referral Services

Please keep in mind that E & I House Cleaning Services is not a domestic employment agency. Should you wish to hire a present or past E & I House Cleaning Services staff member for any home-related service outside of your cleaning agreement with E & I House Cleaning, you should contact us for previous approval, or you are liable to pay E & I House Cleaning Services a finder’s fee. This fee is due within 30 days of notification from E & I House Cleaning Services. We will apply 5% of interest for accounts over 30 days due. If the fee is not paid, E & I House Cleaning Services reserves the right to pursue other methods of collection.